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Contact us
Contact Us
At Joreyes, we value your feedback and are committed to providing exceptional customer service. Whether you have a question about our products, need assistance with an order, or want to share your experience, we're here to help. Below are the various ways you can get in touch with us:
Customer Service Email
- Email Address: service@joreyes.com
- Response Time: We strive to reply to all emails within 24-48 business hours. For urgent matters, please include "URGENT" in the subject line to help us prioritize your inquiry.
- Use For: Order tracking, returns/exchanges, product questions, billing issues, and general feedback.
Telephone Support
- Phone Number: +86 188 4689 3545
- Operating Hours: Monday to Friday, 9:00 AM - 6:00 PM (China Standard Time)
- Note: Please have your order number ready when calling for faster assistance. International callers may be subject to standard long-distance charges; we recommend using a calling card or VoIP service for cost efficiency.
Mailing Address
For physical correspondence, returns, or exchanges, please send your package to our warehouse address:
Guangzhou Shixin Clothing Co., Ltd.
Room B87, 2nd Floor, Lihé Business Center
No. 26-29 Yue Nan Street, Huang Sha Avenue
Liwan District, Guangzhou City, China
Return & Exchange Instructions
- Please include a completed return form (available on our website) inside the package.
- Ensure all items are in their original condition with tags attached.
- For pre-paid return labels or specific questions, email service@joreyes.com before shipping.
Social Media & Live Chat
- Social Media: Follow us on Instagram, Facebook, and Twitter @JoreyesFashion for updates, promotions, and style tips. Direct message us for quick responses.
- Live Chat: Available on our website from Monday to Friday, 9:00 AM - 5:00 PM (CST). Look for the chat icon in the bottom right corner of any page.
Frequently Asked Questions (FAQs)
Before contacting us, we recommend checking our [FAQ section](insert website link) for answers to common questions about orders, sizing, shipping, and returns.
International Customers
- For shipping inquiries outside of China, please specify your country in your email or call.
- We offer international shipping to most countries; contact us for detailed shipping rates and estimated delivery times.
Corporate & Wholesale Inquiries
For business partnerships, wholesale orders, or media inquiries, please email our corporate team at business@joreyes.com (not currently listed, but if needed, specify).
We appreciate your trust in Joreyes and look forward to hearing from you! Whether you need help choosing the perfect dress or have suggestions to improve our service, your communication helps us grow.
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