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Refund Policy
Refund Policy
1. General Refund Eligibility
We understand that sometimes things don't work out as expected. If you're not completely satisfied with your purchase from Joreyes, you may be eligible for a refund within 14 days of receiving your order. To qualify for a refund, the items must be:
- In their original condition, with all tags attached and unworn.
- Unwashed and free from any signs of damage caused by improper handling.
- Returned in the original packaging (if applicable).
2. How to Initiate a Refund
- Contact Us: Send an email to service@joreyes.com with your order number, the reason for the return, and your preferred refund method (original payment method or store credit). Our customer service team will respond within 24 - 48 hours to guide you through the process.
- Return Shipping: Once you receive approval, you'll be provided with instructions on how to return the items. In most cases, you'll be responsible for the return shipping costs. However, if the return is due to our error (such as incorrect item shipped), we will cover the return shipping.
- Refund Processing: After we receive and inspect the returned items, we will process your refund within 3 - 5 business days. The refund will be issued to your original payment method, and you should receive the funds within 5 - 10 business days, depending on your bank or payment provider.
3. Exchange Policy
Yes, we offer exchanges for items that don't fit or if you simply want a different size, color, or style. Here’s how the exchange process works:
- Contact Customer Service: Email service@joreyes.com within 14 days of receiving your order. Include your order number, the item(s) you want to exchange, and the details of the replacement item (size, color, etc.).
- Return the Original Item: Similar to the refund process, you'll need to return the original item in its original condition. Once we receive and approve the returned item, we will ship out the replacement item at no additional cost to you.
- Back - ordered Items: If the replacement item is currently out of stock, we will notify you and keep you updated on its availability. You can choose to wait for the item to restock or receive a refund.
4. Damaged or Defective Products
If you receive a damaged or defective product, we sincerely apologize for the inconvenience. Please follow these steps:
- Contact Us Immediately: Reach out to service@joreyes.com within 7 days of receiving the order. Include clear photos of the damage or defect, along with your order number.
- Assessment: Our team will review the information you provided. If the damage or defect is confirmed to be our responsibility, we will offer you the following options:
- Refund: We will process a full refund to your original payment method, including any shipping costs you paid.
- Replacement: We will ship a new, undamaged item to you as soon as possible at no extra charge.
- Exchange: If you prefer, you can choose to exchange the damaged/defective item for another product of your choice (subject to availability).
5. Non - Refundable Items
- Final Sale Items: Items marked as "Final Sale" are not eligible for return, refund, or exchange. This will be clearly indicated on the product page and in your order confirmation.
- Personalized or Custom - Made Items: Since these items are made specifically for you, they are not eligible for return or exchange, unless there is a defect caused by us.
If you have any questions or need further assistance regarding our refund, exchange, or damaged product policies, please don't hesitate to contact our customer service team at service@joreyes.com. We're here to ensure you have a positive shopping experience with Joreyes.
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